Contacts
The Orillia Opera House (OOH) offers our patrons friendly and courteous assistance when attending a performance. With bar service and seating ushers, the OOH is dedicated to enhancing your entertainment experience. In order to make sure everyone has a pleasant time at the theatre we ask our patrons to understand our polices.
BOX OFFICE
Box Office Hours: For up-to-date hours, please click here. Tickets may be ordered by phone with a Visa or Mastercard credit card at 705-326-8011 during office hours; in person, or online 24/7. The box office will be open prior to the show and will close 15 minutes after the show begins.
Online Tickets: We aren't responsible for issues connecting to our ticketing system. Every effort is made to allow patrons to use our online ticketing system. However due to issues with many different brands, versions of virus protection, firewalls, routers, etc. We aren't responsible for issues that arise from your computer or mobile device not being able to purchase tickets from us online. If you are having trouble with our online ticketing system, feel free to contact us at 705-326-8011 or visit us during our Box Office Hours.
Ticket Exchanges must be made 48 hours prior to the date shown on the original tickets. An exchange fee per ticket will be applied. All exchanges are subject to availability & the discretion of the General Manager. If the exchange is for an event of a lesser price, a gift
certificate will be issued for the difference. If the exchange is a greater price, the -difference must be paid.
Babes in arms: ALL persons regardless of age must have a ticket to enter the auditorium. We welcome children old enough to enjoy our performances. Regardless of the age, every person must have a ticket, including children sitting on laps. Children must be supervised at all times. We reserve the right to ask parents to remove disruptive children to not disturb other patrons.
Age Definitions: Senior rates apply to those 60 and older. Youth rates apply to those 18 and younger. Student rates apply to those attending schools with ID, if asked for. Not every performance will have these rates available.
Latecomers will be seated at a suitable break in the performance determined by the artist. Patrons who leave the theatre during the performance will also be asked to wait to be readmitted at a suitable time.
NO REFUNDS will be issued unless a show is postponed or cancelled.
ACCESSIBILITY
Patrons using a wheelchair, walker or who have difficulty with stairs, should advise the box office by phone or in person at the time of ticket purchase. A complimentary ticket may be available for a support person while persons with disabilities are accessing OOH presentations while supplies last. In the Gordon Lightfoot Auditorium, our wheelchair accessible seats are rows A/B/C/D seats 18-20 and in our Studio theatre seats F 3 & 4. In both theatres these seats can only be purchased through the Box Office.
Due to fire code regulations large devices, such as wheelchairs patrons will not remain seated in, or walkers, cannot remain in the theatre for the duration of the performance. Patrons may use these devices to get to their seats, however once seated, staff will remove the device for storage outside of the theatre. Devices can be returned by request or collected by their owners or a designate.
Service Animals: The Orillia Opera House is following the service animal policy set by the AODA. The OOH accepts and welcomes service animals but may ask for proof that the animal qualifies under the AODA with a letter from a regulated health professional.
Hearing Assistance: Assistive listening devices are available at no charge and may be signed out at the Front of House office.
Parking is available in the municipal parking lot adjacent to the theatre. Additional Municipal parking lots are located within walking distance of the theatre. Accessible parking is available in the Municipal lot adjacent to the theatre and is available at no charge.
ETIQUETTE
No Pictures or Recordings are permitted to be taken in the theatre unless otherwise stated.
Good Scents Policy: On behalf of those who have serious allergies, we respectfully ask that patrons refrain from wearing perfume, scented hairspray, cologne, scented deodorants, aftershave or other scented products in the OOH.
Patrons that are exhibiting physical violence, hostile or threatening behavior or language, (in person, online or over the phone) may have service refused, be asked to leave the premises, have orders cancelled, or be removed from the OOH.
*Please note that these policies are subject to change at the discretion of the Theatre Manager*