Know Before You Go

We recommend purchasing tickets in advance, as many performances sell out. Tickets may be purchased:

• Online via our ticketing website. 

• By phone during regular Box Office hours: 705-326-8011

• In person at the Box Office. For current hours of operation, please visit our Box Office Hours webpage.

Your tickets can be accessed using the following methods:

• Order Confirmation email: This email is automatically sent following every purchase. At the top of your invoice, you may select Print at Home to print your tickets, or, Mobile Tickets to view your digital tickets.
• On your account: Log onto your account using your username and password to access your dashboard. Your dashboard will provide you with access to print or view your digital tickets and gift certificates. 
• In person at the Box Office: Bring your online receipt or a piece of photo ID to pick up your tickets. This helps prevent fraudulent use of credit cards.

• I lost my physical tickets: Call the Box Office during regular office hours to notify staff. Replacement tickets can only be issued to the original purchaser in person with photo ID.
  
  
• I can't find my confirmation email: If you purchased your tickets under a guest account, our staff can reissue them following verification of your personal information provided during checkout, which can include your phone number, name, and/or email address. You must prevent photo ID, or be able to confirm your identity through security questions.
  
  
• I don't know what my account username or password is: Your username and password can be reset by clicking the "forgot username or password" button on the login webpage. A verification email will be sent to the email address on file. If you can no longer access that email, or require any help during this process, please contact the Box Office for assistance.

Gift certificates are available for purchase online or in person. 

They are redeemable online or in person using your unique Gift Certificate and Verification numbers, which can be located on your certificate.

Gift certificates do not expire and are applicable to all public sale events.

Events offering a discount for seniors, students, and/or groups of 10 or more will clearly state the discount in each event listing description. If no discounts are listed, then the promoter has decided not to offer discounts.

Please note, as many events are rentals, the Orillia Opera House does not dictate ticket prices or discounts unless the performance is clearly stated as an "OOH Presents" production in the event description.

Rate Guidelines:

• Groups: 10 people or more

• Seniors: Aged 60 and up

• Youth: Aged 18 and under unless otherwise stated

• Students: Must show student ID if requested

All ticket sales are final.

If a show is cancelled, refunds (minus a $1.13 processing fee for online sales) will be issued via the Box Office. The Orillia Opera House does not receive revenue via the online processing fee.

Exchanges, if permitted by the event organizer, apply only to the same production and incur a $2 processing fee.

Please note, every production will vary regarding youth attendance rules.

If youth are not permitted, or an event is recommended for mature audiences, the event description will state as such.

Some events permit children free entry. Please read the show description carefully to determine whether your child requires a ticket.

Please note:

• Strollers and car seats are not permitted inside the auditorium.

• Youth must be accompanied by a parent or guardian.

Doors Open:

• Box Office: Opens two hours prior to showtime

• Bar Lounge: Open to the public one 45 minutes prior to showtime

• Auditorium: Opens 30 minutes prior to showtime

Parking:

• Free parking is available in nearby municipal lots after 5:30 p.m. (Mon–Sat) and all day Sunday.

• Accessible parking is available adjacent to the theatre.

• Visit Orillia.ca/Parking for more information and parking maps.

There is no coat check available at the Orillia Opera House.

There’s no formal dress code at the Orillia Opera House.

Please note, we do not provide a coat check.

• Snacks and beverages (alcoholic and non-alcoholic) are available for purchase before the show and during scheduled intermissions.
  
  
• Beverages (including alcoholic) purchased at the bar can be brought into the auditorium.

• The bar closes following intermission unless otherwise stated.

• With the exception of water in reusable water bottles, outside food and beverage are not permitted. Bottles may be subject to inspection at the discretion of the House Manager.

• Please open wrappers quietly out of respect for other patrons.

Please turn off all phones and devices before the show. Screens can distract performers and other guests.

Photos and videos are not permitted unless otherwise stated by the artist.

• If a production does not permit photos and/or recording, the Front of House Manager reserves to right to ask to remove offenders from the building. 
  
  
• If a production does permit photos and/or recording, flash must be turned off. Large cameras or tablets may be restricted if disruptive to surrounding audience members.

Please look for signage or ask a staff member for the event's house rules before photographing or recording an event.

Latecomers will be seated at the discretion of the House Manager. This may occur between songs, acts, or particular moments during a script to prevent disrupting other audience members or the artists.

Those who exit during the show may also be held until an appropriate re-entry time.

For the safety and privacy of our clients, guests are not permitted backstage or on stage unless specifically asked by the client themselves.

Our staff can not initiate requests for backstage access. If you are a guest of a performer or client, please organize access with the client directly.

Aggressive or disruptive behaviour in person, online, or by phone will not be tolerated.

Management reserves the right to refuse service or ask patrons to leave.